Frequently Asked Questions

Coxhead Cleaning Services – Employers Liability Insurance

We record any special requirements overleaf for the guidance of our cleaning team. Our quality control procedures are designed to ensure that we clean to a consistent standard and, as stated above, we guarantee our work. We are always happy to hear from our customers, so if you have any questions or comments, please telephone us on 01772 460876 or email us at customercare@coxheadcleaningservices.co.uk. Likewise if you have any questions relating to the teams or the cleaning being carried out email us on customercare@coxheadcleaningservices.co.uk

Your home will usually be cleaned by a team of fully trained Coxhead Cleaning Services employees managed by their Team Supervisor. For security and your peace of mind, our cleaners are uniformed, covered by insurance and are DBS checked.

Among other benefits, this avoids exposure to the severe consequences that could result from an accident to an untrained, uninsured daily cleaner: You also have no concerns about tax, National Insurance or litigation.

While in your home, our cleaners are not permitted to eat, smoke or use any appliances. Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.

The schedule that is completed and agreed on the initial home or work premises visit allows us to better understand your specific cleaning needs and expectations.

In addition to any special requirements noted on the schedule, our service includes removing cobwebs and dusting skirting boards, pictures, lamp shades, ornaments, window sills, furniture and light fittings.

We vacuum throughout, wipe cupboard fronts clean, wash floors and cleanse kitchens and bathrooms.

As a commerical customer, you can expect desks, chairs and legs to be fully dusted. Kitchen and toilet areas fully cleaned. Hand towels and soap dispensers replenished as well as anything bespoke to your business needs.

We work Monday to Friday from 8.30am to 4.30pm for home cleans. We operate an out of hours service for commercial customers.

We are unable to give a specific time on a service day, but you are welcome to email us on info@coxheadcleaningservices.co.uk to find out if it will be an AM or PM visit from our team.

No, these are provided by Coxhead Cleaning Services and their use is covered by our insurance. We are able to use customers’ cleaning equipment or supplies provided that these meet health and safety requirements. Our exception is the provision of bleach, however we are happy to use bleach if left available.

The Directors and the Team Supervisor who cleans your home or offices are the only people who have access to your keys. The only identification is an individual key code number, the reference to which is always kept separate from the keys.

Should we have no key, or you know you are not going to be available to allow the team entry and wish to rearrange your clean, we need a miniumum of 5 days notice. If you fail to notify the office and the team attends, you will incur costs.

If it is a cancellation it is a minimum of 48 hours notice.

We ask you to spend a few minutes tidying when necessary. This will enable us to devote all our time to cleaning and give you the best value for your cleaning fee.

You can pay via a standing order at the beginning of the month for the month ahead, this gives you a set monthly amount which will be given to you on request.
Alternatively, you can pay on receipt of an invoice which will be given to you on the last week of the month for the following month ahead in order for you to make a payment over the telephone or make a bank payment on or before the 1st clean of the month.
Bank details are available upon request.

We can offer the following in lieu of that clean (normal charge applies): A larger clean before or after the bank holiday which will include additional rotations for example windows, moving of furniture and the inside of the fridge, feel free to send an email at least 1 week before with a few requests, or you could move the scheduled clean to a different day (e.g. usually the Tuesday or Wednesday after the bank holiday Monday).

Please call the office on 01772 460876, giving us at least five working days notice and we will revise your cleaning programme.

Please call the office on 01772 460876 or email info@coxheadcleaningservices.co.uk, giving us at least five working days notice of your requirements.

If you have any items that are of sentimental value or are otherwise irreplaceable, please let us know before your first clean so that we can discuss your requirements.

If you have anything in your home which could be damaged by cleaning products, please point this out to us.

We treat your home with the greatest care, however we understand that accidents may happen. If something is damaged or broken we will contact you as soon as possible by email. We cannot accept liability for items that are not fixed or suitably placed.

For Domestic customers we simply ask for 1 months notice, in writing, to cancel the service. Commercial customers, covered by a 12 month contract, will be bound by the terms of that contract. If there is no contract in place then as per the domestic customers, 1 months notice, in writing

Our team of contract partners offer various services such as steam cleaning, carpet cleaning and window cleaning for residential and commercial spaces. Contact us to find out more.