Life can throw unexpected challenges at us, and for one family, it came in the form of a distressing call received by Louise on a Friday afternoon. A family member had been informed that their sister and her dog had tragically passed away at her home and had been there for some time. This devastating news shocked the family, but the dedicated team at Coxhead was determined to extend their support during this difficult time. Through their professional services and empathetic approach, they embarked on a mission to restore the home to its former state, providing solace and assistance to the grieving family.
Responding to the Call
Upon receiving the call, the team acted swiftly. The next day, one of the team members visited the property to assess the situation and determine the necessary steps to restore the home. Their primary focus was to provide a comprehensive quote for clinical waste removal, general clean-up, and the disposal of affected non-clinical waste.
Restoring the Downstairs and Upstairs
The Coxhead team entered the property on Tuesday morning with a well-defined plan. The downstairs area was where the dog had been left unattended and sadly passed away. They meticulously sanitised all areas with great care and sensitivity, removed all perishable foods, and restored the space to a presentable condition.
Next, the team directed their attention to the upstairs, meticulously cleaning and sanitising the bathroom. The following day, they promptly removed the clinical waste from the house, including the mattress, bed, and affected flooring. The deep clinical clean-up commenced in the affected bedroom, leaving no corner untouched. Each window in the house was meticulously cleaned, and any affected window coverings were promptly removed.
The house was given one last sparkle upon all necessary cleaning being finalised. The area was thoroughly sanitised using an anti-viral and anti-bacterial disinfectant misting solution.
Respecting Belongings and Keeping the Family Informed
The team at Coxhead handled the family's belongings with the utmost care and respect throughout the process. Any important items discovered during the clean were securely placed, and the family was promptly informed of their location.
Understanding the family's anxieties during this challenging time, the team ensured they were kept informed at every stage. After each cleaning phase, they provided the family with video updates of the house, allowing them to witness the progress and reassuring them that they would return to a restored and normal family home.
A Final Touch of Compassion
The Coxhead team's commitment to the family's well-being exceeded the call of duty. Recognising the emotional toll this situation had taken on the family, the team thoughtfully placed plug-in air fresheners throughout the house and a heartfelt card and condolence flowers creating a warm and homely ambience for the family's eventual return.